Returns and Exchanges

Here at Pursuit Lifestyle, our supportive community is at the heart of what we do and why we do it. We’re committed to being both responsive and responsible as to move forward with everyone’s safety in mind.

Online Purchases Return & Exchange Policy

For purchases made online, exchanges and returns may be completed by mailing back your online return, and then placing a brand new order. See How to Mail Back an Online Return for more information.

Regular Priced Merchandise

‍RETURNS

You can receive a full refund within 14 days from the shipping date or merchandise credit as an eGift Card within 30 days from the shipping date. After 30 days, we will no longer accept returns.

As we take precautions to keep our community safe, it may take slightly longer than usual (10-14 days) to issue your refunds. We appreciate your patience during this time.

‍EXCHANGES

Online purchases will follow the return policy and then placing a new order.

Sale Merchandise

RETURNS

Sale items marked with a discount less than 30% can be returned for merchandise credit as an eGift Card if returned within 14 days of the shipping date. No refunds to original form of payment for sale or discounted items.

Sale items marked with a discount of 30% or greater are final sale.

EXCHANGES

Online purchases will also follow the return policy and then placing a new order.


Return & Exchange Conditions

For all returns or exchanges:

  • Items must not be washed, worn or damaged.
  • All original tags must be attached.
  • The following items are final sale and not eligible for return or exchange:
    • Sale items marked at 30% off or greater
    • Items on clearance
    • Accessory items


    Gift Cards

    Gift cards may not be redeemed for cash or refunded unless required by law. All returns that were purchased using a gift card will be refunded as merchandise credit back onto a gift card.

    How to Mail Back an Online Return

    Note: A return postage fee of $8.00 (plus applicable taxes) will be deducted from your refund.

    Follow the steps below to complete online returns for online purchases:

    • ‍‍Once our customer service team has been contacted, we will email you a Return Label.
    • Pack and ship your return or exchange, following the instructions outlined in our Return Instructions Email. Please reference the appropriate carrier website for hours of operation and accessible return drop off locations. Be sure to have your package postmarked and sent off within 30 days of your Shipping Confirmation and Invoice email.
    • If you need a new Return Label, contact our Pursuit Lifestyle customer service team with your return number (#XXXXXXXX), address and phone number.
    • Once we receive your package, we’ll process a return within 7-10 business days. As soon as your return is complete, we’ll e-mail you and let you know.


    RETURNING MULTIPLE ITEMS FROM A
    SINGLE ORDER

    If you’re returning multiple items, please try to include all items in one box and use one Return Label. The Return Label used must matched the order for the items you’re returning.